mb777's Privacy Policy

1 Introduction & Scope

mb777 ("we", "our", "platform") provides a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes how mb777 collects, uses, discloses, and protects your personal information.

This Policy applies to the mb777 website (mb777.world), its mobile version, and all related services. By using our services, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

mb777 is committed to managing your personal information in accordance with applicable data protection laws and international best practices. We never collect unnecessary information and do not sell it to third parties without your consent.

2 What Information We Collect

mb777 collects the information listed below in order to operate its services smoothly and provide you with the best possible experience.

2.1 Information You Provide Directly

• Name, date of birth, and identity verification details
• Email address and contact information
• Account registration and login details
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Support tickets and communication history
• Responsible gaming preferences and limit settings

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and device details
• Page visits, click patterns, and session duration
• Data collected from cookies and similar tracking technologies
• Login and logout times and location (approximate)

2.3 Transaction Information

• Deposit and withdrawal history
• Game play history and betting records
• Bonus and promotion usage details
• Wallet balance change logs

3 How Your Information Is Used

mb777 uses collected information only for legitimate and specific purposes. These purposes are described in detail below.

3.1 Service Delivery and Operations

• Creating accounts, verifying them, and ensuring secure login
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Personalising the gaming experience
• Providing 24/7 support service

3.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Preventing financial fraud and money laundering
• Monitoring unusual betting patterns
• Enforcing the multiple-account policy

3.3 Legal Compliance

• Complying with applicable laws and regulations
• Providing information at the request of regulatory authorities
• Age verification (service for users aged 21+ only)
• Maintaining transaction records

3.4 Service Improvement

• Analysing and improving the user experience
• Testing and implementing new features
• Relevant promotional communications (subject to consent)

4 Cookies & Tracking Technologies

Cookies and similar technologies are used on the mb777 website to enhance your browsing experience and ensure the platform functions correctly.

4.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. Without them, login, session management, and secure transactions are not possible. Essential cookies cannot be disabled.

4.2 Functional Cookies

These cookies save your preferences such as language selection, display settings, and game preferences. They make using the service easier and more comfortable for you.

4.3 Analytical Cookies

These cookies help us understand how users interact with the site. The data collected is analysed in aggregated and anonymous form. You can manage these cookies from your browser settings.

5 Sharing Information with Third Parties

mb777 does not sell your personal information. Information may be shared with third parties only in the limited circumstances described below.

5.1 Service Providers

We work with trusted third-party service providers who perform specific tasks on our behalf, such as:

• Payment processing (bKash, Nagad, Rocket, Upay gateways)
• Identity verification services
• Cloud hosting and data storage
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, etc.)
• Customer support software

Each of these providers operates under strict confidentiality agreements and may not use your information beyond our instructions.

5.2 Disclosure for Legal Reasons

mb777 may be legally required to disclose information in the following circumstances:

• Court orders or valid legal processes
• Requests from government or regulatory authorities
• Cooperation with fraud or financial crime investigations
• To protect the rights or safety of other users

5.3 Business Transfers

In the event of any merger, acquisition, or sale of assets involving mb777, user information may be transferred. In such cases, we will provide advance notice and the new entity will be bound to maintain standards consistent with this Policy.

6 Data Security Measures

mb777 adopts industry-standard technical and organisational measures to ensure the security of your personal information.

6.1 Technical Security

• SSL Encryption: All data transmitted on our website and app is encrypted using SSL/TLS technology
• Data Encryption: Stored sensitive information is kept in an encrypted state
• Firewall: Advanced firewalls and intrusion detection systems are in place
• Two-Factor Authentication: Additional verification for important actions
• Regular Audits: Regular audits are conducted to identify security vulnerabilities

6.2 Organisational Security

• Staff training on data protection
• Following a "need-to-know" access policy
• Logging and monitoring of data access activities
• A rapid response plan in the event of a data breach

7 Data Retention Period

mb777 retains your information for as long as necessary to fulfil the relevant purposes. Retention periods are determined according to the following policy:

7.1 Active Accounts

All information is retained while your account is active. Transaction history and gaming records are kept for a defined period in accordance with financial regulations.

7.2 After Account Closure

Even after an account is closed, certain information may be retained for a specified period to meet legal obligations, prevent fraud, and resolve disputes.

7.3 Data Deletion

Once the retention period expires, your information is securely deleted or anonymised so that it can no longer be linked to you.

8 Your Rights & Choices

In your relationship with mb777, you have certain fundamental rights over your own information.

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time. The support team will verify your request and provide the information.

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. Information can be updated through account settings or via support.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you may unsubscribe at any time or contact support.

8.5 How to Submit a Request

To exercise any of the above rights, contact the support team. Once your identity has been verified, your request will be processed within the designated timeframe.

9 Protection of Minors

mb777 services are for individuals aged 21 or over only. We do not knowingly collect any personal information from minors.

Age is verified at the time of account registration, and any account identified as belonging to a minor is closed immediately. If you become aware that a minor has registered on our platform, please notify our support team.

We ask parents and guardians to stay aware of their children's and teenagers' internet use and to use parental control software.

10 International Data Transfers

mb777 may use international technology infrastructure to serve players in Bangladesh. Your information may be stored or processed on servers in other countries.

For such transfers, we ensure that:

• Adequate data protection measures exist in the receiving country
• Contractual security clauses follow international standards
• Transferred data is protected in a manner consistent with this policy

11 Policy Changes & Updates

mb777 reserves the right to amend this privacy policy as needed. The policy may be updated to reflect changes in services, legal obligations, or industry best practices.

For significant changes, we will notify you in the following ways:

• Posting a prominent notice on the website
• Sending a notification to your registered email address
• Informing you of the update at the time of login

Continuing to use mb777 after any changes will be understood as your acceptance of the updated policy. We therefore recommend reviewing this page from time to time. The date shown at the top of this page indicates when it was last updated.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise your rights in relation to your information, please contact the mb777 support team.

We respect your privacy and are committed to responding to any concerns promptly and professionally. Thank you sincerely for your trust and confidence in mb777.